Delivering Peace of Mind

Day-in and day-out, you rely on your audiovisual equipment to communicate ideas, win new business and help run your enterprise. Each installation is warrantied for 12 months from the date of completion and once your equipment comes out of warranty, McCann’s industry-leading service programs can deliver the peace of mind you need to focus on your meetings and presentations. You will feel confident knowing your audiovisual equipment will perform as designed.

Through our dedicated, toll-free service number and email address, McCann’s certified technicians are on call to perform emergency and non-emergency service for all McCann installed and non-McCann installed systems. As a first step, your service contract includes unlimited phone support with one of our certified technicians or engineers.  If the problem persists, a member of our service team will be dispatched to your site, often within one business day.

Certified, Prepared, Knowledgeable

All McCann service technicians have industry-recognized credentials and are CTS Certified through AVIXA To familiarize them with all aspects of your customized equipment, they’re present during the commissioning of your system. To ensure efficient service, each technician is trained on the equipment. Thoroughly educated with expected levels of system performance, our technicians are armed with all of the proper documentation to hit the ground running.

Contacting the Service Department

When contacting our Service department please provide as much detail as possible about your service request or problem, indicating when you would like the service performed. This will better enable us to assist you. You may also review some basic troubleshooting FAQ’s which may resolve your problem without the need to send a service technician.