Boston, MA

McCann Systems is looking to expand services nationwide! We currently accepting resumes for Audiovisual Support Staff (AVSS) positions. We are willing to train individuals with a positive and service focused attitude.

Below is a list of general responsibilities and vary depending on the individual client. If you have interest, most or all these skills, we encourage you to apply!

Responsibilities: 

  • Planning and support of client meetings and events
  • Daily functionality checks of audio visual and presentation technologies
  • Provide “white glove” treatment to end users
  • Assist with installations if needed/required
  • Assist with scheduling, and coordination of client activities, meeting, events, and AV installations to ensure planning and support is flawless
  • Provide AV support for local, and remote offsite meetings including occasional travel
  • Set up and manage all audio & visual equipment, providing maintenance and recommendations for replacements for in-house equipment to the client and company
  • Proactively perform preventative maintenance to resolve problems or identify resolution to appropriate vendors or manufacturers
  • Troubleshoot and rectify critical AV System failures that affect end users
  • Run with company meetings/functions that require use of installed or mobile AV infrastructure
  • Interact with McCann Systems Help Desk ticketing system to respond to end user requests
  • Gathering of data from support procedures, customer ticketing system, and other sources to provide data for generation of monthly or quarterly service reporting to Customer
  • Ensure all conferencing spaces are presentable for use

Requirements:

  • Experience in a service related industry
  • Basic knowledge of audio visual equipment
  • Proficient with MS office Suite (MS Word, Excel, Outlook)
  • Understanding and knowledge of AV practices and procedures, as well as event set-up, staging, and strike
  • Hard and soft video conferencing experience including operation, call set-up and equipment troubleshooting
  • Cabling, termination and testing knowledge
  • Ability to understand AV System design and signal flow
  • Ability to use AV control systems to start and run meetings
  • Clear and positive communication skills and accommodating attitude is required

Hours

  • Minimum 40 Hours, Monday – Friday
  • Must be flexible to work additional hours and on weekends as required on an overtime basis

Location:

  • Reporting to the customer site(s) daily

Benefits:

  • Competitive pay
  • Progressive career path
  • Role specific training
  • Excellent benefits (medical, dental, 401K match)
  • Eligible for overtime pay
  • Paid time off

It is the policy of McCann Systems to provide equal employment opportunities to all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, military or veteran status, marital status, sexual orientation, citizenship status, religion, atypical hereditary cellular or blood trait, genetic status, domestic abuse status, or AIDS and HIV status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.