5 Ways Our 2nd Day Care Keeps You Covered
We understand that your audiovisual equipment plays an integral role in the way you run your enterprise. From in-house training and collaboration to the sharing of ideas with clients, winning new business, and keeping your company on the cutting edge, you rely on AV systems to work 100% of the time.
And when something goes wrong, you need it fixed right away.
McCann Systems’ industry-best 2nd-day care provides our clients remarkable levels of support to ensure exceptional functionality and productivity you can count on.
A Strong Warranty
We warranty all parts and labor for a full year after your installation date, even if the manufacturer’s warranty has expired on one or more pieces of equipment. We do this so that our clients don’t have to worry about which elements are still under warranty and which aren’t.
That’s our promise on every system we design and build.
The Power of Peace of Mind
The ability to trust your equipment to perform as designed makes it easier to focus on creating powerful content instead of worrying about whether your system will deliver on the day of the presentation or meeting.
Our industry-leading AV Managed Services can deliver peace of mind after your installation has come out of warranty, so you can enjoy with the same confidence year after year as you did when the equipment was just installed.
A big part of successful system implementation is ensuring that client staff is able to run with the installation from day one and use it to its maximum capabilities. McCann Systems provides the training your team needs to be proficient with new AV equipment and achieve peak functionality as soon as possible.
Unlimited Phone and Email Support
Unlike audiovisual companies that meter technician time, all service contracts guarantee our clients unlimited support with certified AV technicians and engineers, over the phone or via email – for emergency and non-emergency incidents, and for both McCann installed and non-McCann installed equipment.
McCann Systems offers real and effective live technical support remotely from our network operations centers. When an issue cannot be resolved remotely, a technician can be sent to your site as soon as possible, often within a single business day.
Unique Service Model
Our commitment to service begins with a passionate and talented team, capable of successfully managing projects from start to finish. To support our team in designing and building AV systems we can stand behind, we leverage state-of-the-art technology with proven processes.
This three-pronged approach provides McCann Systems with the agility, flexibility, and adaptability to continually assess our business practices to better serve our clients from implementation and beyond, for industry-leading 2nd day care that ensures our installations perform exactly like we say they will, precisely when you need them.