managed services
Dedicated Service and Support
Our talented Managed Services team ensures you always have access to help when you need it, on-site or remotely.
PREVENTIVE MAINTENANCE
Audiovisual system health checks are essential in determining your technology's status while identifying upcoming upgrade opportunities. Reporting and action plans help keep your end-users running effectively.
On-Site Technical Staffing
Our on-site staff becomes an integral part of your team, providing immediate AV service and implementation. Augmenting your in-house resources is a great solution, especially for clients that identify a particular need or skillset.
Repair Management & Ticketing
Get rid of complicated workflow- our dedicated customer service representatives operate directly with the rest of the McCann teams. McCann will stay on top of it all and find the best solution on our partners’ behalf, automatically informing you along the way.
Virtual Event Production
The off-site event services team will perform pre-live testing and oversee the event as it progresses, catching issues and providing real-time fixes. Our staff is well versed in all meeting platforms and operates within your company standards and culture.
Remote Support + Monitoring
We proactively monitor your system and notify your staff of potential issues. Our Service Operations Center can perform real-time testing and troubleshooting, allowing faster ticket resolution times.
Break/Fix
Sometimes we need to be reactive to a problem as it presents itself. Our group of dedicated service technicians and certified partners work together to provide AV solutions. We tailor on-site labor and response times to fit your needs best.
At McCann, our people care about every partnership. We make the exceptional happen by challenging each other and our clients to pursue groundbreaking ideas. Together, we create lasting relationships and immersive digital environments.
Award-Winning
Audiovisual Experiences
McCann brings spaces to life with innovative design and flawless execution. We facilitate every aspect of your technology project, from creative design and engineering to project management and integration.
