Stay Ahead of Outdated & Poorly Configured Technology
All technology needs maintenance, no matter how high-end or incredible it was on day one.
Let’s put this in perspective: Imagine buying a sparkling new car, then never getting its oil changed. The engine will soon fail and break down, potentially requiring an entirely new engine or car. So alright, maybe you have the bare minimum maintained. But years go by, and now your car lacks the latest technology features, like backup cameras and GPS systems.
Your business’s technology works the same way. It’s not a one-time installation, and waiting to fix problems as they come is chaotic, expensive, and time-consuming.
Instead, AV maintenance services provide the consistent performance and stress-free operation you need, plus the latest features that make life easier. If your business’s technology is testing your patience, here’s how AV maintenance can help.
4 Signs Your AV Systems Need Upgrading & Maintaining
Starting meetings is a struggle.
Hosting hybrid meetings in the conference room shouldn’t be a confusing trial and error with converters and dongles. Connecting displays and sharing content shouldn’t lead to frustrated sighs and troubleshooting.
If you’re hosting critical meetings in the boardroom, your technology needs to “just work” every time. The experience should be seamless: walk in, sit down, tap a button, and start the call with instant audio and video connection.
If your staff seems to avoid the conference room, instead preferring siloed video calls, it’s time to upgrade your original system.
You’re frequently hosting large events.
Hosting live events and performances is stressful to say the least, and you need your technology to work without a hitch. Everything should be pre-checked before the first attendees arrive. AV maintenance services from a professional like McCann provide that peace of mind you need.
Your tech constantly needs fixing.
Does it feel like your conferencing and AV technology is constantly down, buggy, or needs fixing? Although it’s our job, we know you don’t want to see us maintenance guys. Instead, we can prevent downtime from happening with routine upgrades and monitoring—most of which can be done remotely. We’ll help you avoid disturbing your business’s natural workflow.
Your hybrid meetings look and sound poor.
Blurry video and choppy audio are telltale signs that your conferencing system hasn’t been touched in a long time. Poor output makes it hard for colleagues and clients to connect with you. It’s time to upgrade to today’s high-quality cameras and solutions like all-in-one soundbars.
SEE ALSO: Creating More Engaging and Productive Workplaces with Business Displays
4 Benefits of AV Maintenance Services
Receive the Latest Modern Features
Conferencing and communication software is constantly evolving and changing. You may meet with a client and realize they have virtual backgrounds or layouts that you don’t have. Maybe there’s a new feature, like Microsoft Teams’ “Together Mode,” that virtually places participants in the same background, like they’re all in one room.
At McCann, we proactively let our business clients know about the newest updates and release dates, then update the system across all your AV devices. Of course, if you’ve ever updated your phone then realized an app no longer works properly, you can understand how software updates can cause issues with more complex AV systems. That’s why it’s important to…
Prevent Issues Post-Update
Time and time again, system peripherals (like a USB camera) get left behind during a software update. While the display and controller are running the newest software, these devices are left on old software, eventually becoming outdated and having trouble connecting.
Before running an update, we’ll check rooms to see if these peripherals need updating. If the system was updated without us, we’ll help get those devices back on the system, so that they can integrate and use the features in the latest OS update.
Create Smooth-Sailing Events & Meetings
Will everything run smoothly for your event or conference? Large events need technology pre-checks to ensure audio, video, lighting, and controls will perform exactly as you need them to.
Receive Advice on Updates
Some AV integrators simply install what’s new. At McCann, we test it first.
Within our engineering labs, we can run software updates, test integrations, and simulate client systems before pushing anything live. That includes staging test calls with field techs or clients off-site. This internal QA process allows us to see how new features affect real-world systems, whether it’s the next big Microsoft Teams update or a camera firmware patch.
But newer doesn’t always mean better. We’ve seen “latest and greatest” features introduce instability or cause older peripherals to stop working altogether. When that happens, we’ll advise clients to wait, skip a version, or delay the rollout until we’ve validated performance and compatibility across their environment.
Managed AV & Long-Term Maintenance
Some organizations have internal teams who manage their AV infrastructure. Others rely on McCann to handle it end-to-end. Either way, we make sure your systems stay live, responsive, and aligned with the latest standards.
For clients who use McCann’s managed services, we oversee everything from endpoint monitoring to on-site checks. We verify basic functionality, checking if displays power up, cameras respond, and controls work. Should anything go down, we’ll see it on our office monitor, and we can troubleshoot the issue often before you notice anything is wrong.
Real-World Wins Across Every Industry
No matter the industry, clients tell us the same thing: “We just want it to work.”
Take one of our global pharmaceutical clients. Their conferencing platform rolled out an auto-framing feature overnight. Sounds great, except the update broke their USB cameras. Suddenly, meeting rooms weren’t displaying any video. The cameras needed proprietary software patches to work with the update, but most users wouldn’t know where to start.
Because our team was already integrated into the client’s support process, we swiftly identified the issue, applied the fix remotely, and had the cameras operational before it turned into a longer outage. It’s one example, but it reflects a common pattern: updates, patches, and firmware changes can disrupt even simple devices if you’re not ready.
In other cases, we’ve stepped into environments that hadn’t been touched in years. We’ve taken over systems from other integrators where the setup wasn’t properly documented or maintained, and we’ve brought those rooms back into usable shape.
Eliminate the Frustration & Fear That Technology Won’t Work
When your AV doesn’t work, it can feel stressful, anxiety-inducing, and even embarrassing. You’re trying to run a meeting or lead a call, and suddenly you’re fumbling with cables and apologizing to a remote team for “technical issues.”
Let us take that stress off your plate. You don’t need to fear walking into a room wondering, “Will this work today?” We’ll make sure it does.
Contact McCann Systems for a free consultation and to learn more about our AV maintenance services in Charlotte, NC, and cities worldwide.
