Hartford, CT

McCann Systems is looking to expand services nationwide! We currently accepting resumes for Audiovisual Support Staff (AVSS) positions. We are willing to train individuals with a positive and service focused attitude.

Below is a list of general responsibilities and vary depending on the individual client. If you have interest, most or all these skills, we encourage you to apply!


  • Planning and support of client meetings and events
  • Daily functionality checks of audio visual and presentation technologies
  • Provide “white glove” treatment to end users
  • Assist with installations if needed/required
  • Assist with scheduling, and coordination of client activities, meeting, events, and AV installations to ensure planning and support is flawless
  • Provide AV support for local, and remote offsite meetings including occasional travel
  • Set up and manage all audio & visual equipment, providing maintenance and recommendations for replacements for in-house equipment to the client and company
  • Proactively perform preventative maintenance to resolve problems or identify resolution to appropriate vendors or manufacturers
  • Troubleshoot and rectify critical AV System failures that affect end users
  • Run with company meetings/functions that require use of installed or mobile AV infrastructure
  • Interact with McCann Systems Help Desk ticketing system to respond to end user requests
  • Gathering of data from support procedures, customer ticketing system, and other sources to provide data for generation of monthly or quarterly service reporting to Customer
  • Ensure all conferencing spaces are presentable for use


  • Experience in a service related industry
  • Basic knowledge of audio visual equipment
  • Proficient with MS office Suite (MS Word, Excel, Outlook)
  • Understanding and knowledge of AV practices and procedures, as well as event set-up, staging, and strike
  • Hard and soft video conferencing experience including operation, call set-up and equipment troubleshooting
  • Cabling, termination and testing knowledge
  • Ability to understand AV System design and signal flow
  • Ability to use AV control systems to start and run meetings
  • Clear and positive communication skills and accommodating attitude is required


  • Minimum 40 Hours, Monday – Friday
  • Must be flexible to work additional hours and on weekends as required on an overtime basis


  • Reporting to the customer site(s) daily


  • Competitive pay
  • Progressive career path
  • Role specific training
  • Excellent benefits (medical, dental, 401K match)
  • Eligible for overtime pay
  • Paid time off